We understand that service is an absolute priority and are committed to meeting our customers’ needs and are flexible in the manner and combination of services that we offer.
Amongst the many combinations the following standard services are available:
Full Travel Management Services
By developing a strategic partnership with our clients, we are intimately involved in the systematic development and monitoring of your travel related expenditure, allowing for the achievement of maximum benefit.
A Global Management Study was conducted by a management consulting firm Accenture, the study revealed that American Express Travel clients achieved on average 17 percent greater savings globally across their air, car and hotel spend than the customers of other travel management companies
The Worldwide Customer Care Programme
Every traveller benefits from these services provided free of charge at all global offices:
- Re-confirmation of airline tickets
- Re-routing and re-issuing of tickets
- Hotel reservations
- Car rental reservations
- General local destination information and advice
- Travel assistance
American Express Travel Services Hotel Programme
American Express Travel Services has negotiated worldwide with over 20 000 hotels to provide our clients with preferential rates.
These rates are available automatically to American Express Travel Services clients and can provide an enormous savings potential.
Passenger Profile Management
Personalised travel preferences are maintained in order to ensure that your unique requirements are considered
Electronic MIS Reports include:
- Executive Summary – Based on the travel portfolio and statistical data
- Corporate Agreement Tracking
- Cost Centre Reports
- Cost Savings Reports
- Supplier Spend
- Traveller/Passenger reports
- Exception Reporting
Our experience in the travel field ensures that your order process, invoices and supporting documentation facilitate your accounting and administrative function
We service the leisure requirements of our corporate customers with added value services, discounts on preferred suppliers and advanced lead times of special offers
Groups, Conferences and Incentives
Depending on your specifications, we may also include our specialised partners within the Tourvest Group. This ensures the event is professionally co-ordinated
24 hour emergency
Service is available to all travellers and customers
We provide application requirements and forms.
Upon request, destination specific information is provided. American Express Travel Services maintains a comprehensive library of written and audio-visual material
Travel documentation is delivered to your offices free-of-charge
Internationally, American Express Travel Services provides access to a number of airport lounges for the convenience of its clients. A listing of these is available on request.